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Topics: Tax outsourcing, tax outsourcing services, tax return outsourcing, tax return outsourcing services

How to Meet Client Demands Amid Hiring Challenges?

6 MIN READ | Posted on January 30, 2024
Written By Divya Ramaswamy

How to Meet Client Demands Amid Hiring Challenges? | Tax Return Outsourcing

CPAs and accounting firms are encountering unique challenges in hiring. The issue? A significant decrease in accounting graduates stepping into the field.

This isn’t just a small drop; it’s a substantial shift that’s stirring concern in the industry. This alarming trend is further complicated by the rising rates of burnout among existing professionals, leading to a tight labor market.

Consequently, firms are forced to rethink their strategies to meet client demands and maintain service quality. In this context, tax return outsourcing has emerged as a key solution, offering firms the flexibility to manage workload peaks without overcommitting their internal resources.

By outsourcing complex, time-intensive tasks, firms can focus on core competencies and strategic client interactions, ensuring that they navigate these hiring challenges without compromising on service delivery and client satisfaction.

At the same time, there’s a tug-of-war for talent with other sectors.

These industries are not only snatching potential candidates with attractive salaries but also creating a competitive environment for accounting firms trying to hire. Additionally, the seasoned veterans, the bedrock of many firms, are moving towards retirement, leaving gaps in experience and expertise.

And let’s touch on burnout – it’s more than just a term; it’s a prevalent issue causing professionals to reconsider their career paths.

The cumulative effect of these factors presents a real challenge. Firms aren’t just looking to fill positions; they’re on the hunt for skilled individuals who can adapt and thrive in the evolving world of accounting. This situation calls for innovative and strategic approaches to talent acquisition and retention in a market that is becoming increasingly complex.

Accounting firms continue to face significant hiring challenges, with several key factors contributing to this situation:

  1. Decrease in Accounting Graduates: The accounting profession is seeing a reduction in new entrants due to a decline in the number of students completing accounting degrees. This trend significantly limits the influx of new talent into the field.
  2. Competition for Talent: Other industries, notably finance and technology, often offer higher starting salaries compared to accounting roles, attracting potential candidates away from the accounting field.
  3. Retirement Trends: A substantial proportion of the current CPA workforce, particularly Baby Boomers, is approaching retirement age. This impending wave of retirements threatens to leave a gap in experienced and skilled accounting professionals.
  4. High Burnout Rates: The profession is also dealing with high levels of stress and burnout among accountants. This not only impacts job performance but also contributes to professionals leaving the industry in search of a better work-life balance.

In response, many CPA firms are turning to strategic solutions like tax return outsourcing. This approach allows firms to manage complex tasks efficiently, reducing the workload on their internal teams and potentially mitigating burnout issues. The current focus for CPA firms is to navigate these challenges through strategies that include technology adoption, rethinking talent management, and integrating outsourcing. The aim is to create a more sustainable, flexible, and efficient working environment in the accounting field.

Here Are Some Easy Ways To Meet Client Demands Amid Hiring Challenges:

Embrace Technology and Automation

In the face of hiring challenges, leveraging technology is not just a convenience but a necessity. Automated tools in accounting can handle repetitive tasks like data entry, categorization of expenses, and basic report generation. This transition to digital tools allows your staff to focus on high-value, strategic work that demands human insight. With technology handling routine tasks, your team can dedicate more time to complex client issues, thereby enhancing service quality and responsiveness. It’s about working smarter, not harder, by allowing technology to amplify human capabilities.

Invest in Employee Training and Development

The current talent shortage makes it crucial to maximize the potential of your existing workforce. Investing in continuous professional development helps your team stay ahead of industry trends and regulatory changes. By providing opportunities for upskilling, you not only enhance your team’s capabilities but also boost morale and job satisfaction. This approach not only equips your staff to handle complex client demands more effectively but also aids in retaining talent, as employees are more likely to stay with firms that invest in their growth and development.

Flexible and Remote Working Options

The demand for flexible and remote work options has risen significantly. Offering such arrangements can make your firm more attractive to both current and potential employees. Flexibility in work location and hours can lead to improved work-life balance, higher job satisfaction, and subsequently, lower turnover rates. This adaptability can be particularly appealing to younger professionals who value flexibility and work-life integration. By embracing this change, you position your firm as a progressive and employee-centric organization.

Revamp Your Business Model

Consider diversifying your services beyond traditional compliance work. Expanding into advisory services or niche specializations can make the work more engaging for your staff, leading to increased job satisfaction and retention. This shift can also open up new revenue streams for your firm and provide more value to your clients. By redefining your business model, you not only adapt to the current market demands but also prepare your firm for future challenges.

Utilize Contract and Part-Time Professionals

To manage fluctuating workloads, especially during peak seasons and deadlines, hiring contract or part-time professionals can be a strategic move. These flexible staffing solutions provide the necessary workforce during high-demand periods without the long-term commitment and costs associated with full-time hires. This approach allows you to maintain service quality and responsiveness to client demands without overburdening your permanent staff.

Strategic Staffing and Client Management

Align your staffing strategy with your firm’s strategic goals. This might include evaluating your client portfolio and focusing on high-value clients, which can lead to more manageable workloads for your team. It’s crucial to balance client demands with your team’s capacity to ensure quality service without overworking your staff. Strategic staffing also involves identifying key roles within your firm and ensuring these positions are filled with skilled professionals who can drive your firm’s growth.

Outsource Non-Core Functions

Outsourcing functions like tax preparation can significantly alleviate workload pressures, especially during peak seasons. By partnering with reliable tax return outsourcing firms, you can ensure that these routine tasks are handled efficiently, freeing up your team to focus on more complex and strategic client needs. Outsourcing not only helps manage workloads but also allows your firm to scale up or down quickly, responding to market demands without the need for permanent staffing adjustments.

Navigating the challenges of meeting client demands amid hiring difficulties requires a multifaceted approach. From adopting new technologies to rethinking business models and staffing strategies, firms must be proactive and adaptable. By focusing on these key areas, accounting firms can not only survive but thrive in today’s dynamic business environment.


The accounting world is in a state of flux, and traditional methods are no longer sufficient. With the decline in new accounting talent and escalating burnout rates, it’s clear that a pivot is essential. Tax return outsourcing as a strategy is not just for survival but for thriving in these times.

Tax return outsourcing isn’t just about offloading work; it’s a strategic move. It’s about reallocating your resources where they make the most impact – in building client relationships and steering strategic decisions. Outsourcing takes the heavy lifting off your team’s shoulders, ensuring precision in compliance while you focus on driving value.

Book a Consultation

Looking for a partner to navigate these shifts? Reach out today to explore how our tax return outsourcing can help redefine what’s possible for your firm.


With a brain that buzzes for data and a heart that beats for creativity, Divya strives to craft narratives and strategies that resonate. She's currently on a quest to create insightful and relevant content that helps accountants make informed choices about outsourcing. Off the clock, she's all about vibing to Indian classical tunes or donning her hat as a home baker.

Divya Ramaswamy

With a brain that buzzes for data and a heart that beats for creativity, Divya strives to craft narratives and strategies that resonate. She's currently on a quest to create insightful and relevant content that helps accountants make informed choices about outsourcing. Off the clock, she's all about vibing to Indian classical tunes or donning her hat as a home baker.

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Originally published Jan 30, 2024 05:01:38, updated Feb 05 2024

Topics: Tax outsourcing, tax outsourcing services, tax return outsourcing, tax return outsourcing services

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