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Frequently Asked Questions

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OUTSOURCING FAQS

The QXAS FAQ page covers various topics, including costs, security, support, and more, so you should be able to find most, if not all of the answers you need here. However, if you still have some unaddressed questions, feel free to get in touch with our support team or our sales consultants at
[email protected]

QXAS has three pricing/engagement models for accounting and bookkeeping services, and two models for our payroll outsourcing services where the cost depends on your requirements. All plans include: a dedicated Accounts Manager (SPOC) who reports directly to your on-site point of contact, ability to scale your teams up or down as per your requirements, 256-bit secure encryption for the exchange of data, reports on a daily, weekly, monthly basis, same SLAs and KPIs, and unlimited phone and email support. To safe, you’re best to start with a free trial so you can evaluate us risk-free without investing too much from the start. If you need to discontinue once you’re up and running, you can do so at any time.

We understand that each practice is different so we are pleased to offer three types of outsourcing service. Working on our secure server All documents are scanned into our secure FTP portal, collected and worked on by our team in India, and delivered on time back to the portal. Working remotely Using secure virtual technology like VPN/RDP/Citrix/GoTomyPC, our team in India log into your system and complete the work. Working in the cloud This simply requires you to provide your India team the login details. If you still have working papers or any other supporting documents to pass on to your staff in India, use our secure FTP portal. For more information, you might want to check out QXAS’ secure data sharing page where we provide detailed information on the three ways you can work with us. If you need someone to walk you through the process, just get in touch with us and support staff can assist you.

We work with all major accounting and payroll software systems. Out technology expertise and staff training facilities allow us to adopt new technologies and deliver with the new software within very short time frames. Some of the major software packages we use include: Sage, IRIS, CCH, VT Software, Xero, Thomson Reuters, QuickBooks, TaxCalc, FreeAgent and Moneysoft. However, we are technology agnostic and have the capability to support the existing accounting software used by our clients.

Based on our experience working with UK accountants as a provider of outsourced accounting services, we find that accountants can expect to realise all the following benefits and more: improve team scalability, reduce recruitment cost, access trained and qualified accountants, minimise legislative stress, turnaround jobs faster, and get the time to focus on growing their practice.

We provide an average 7 working days for turnaround of jobs from the time we receive the last piece of information from you. At premium rates we can also turnaround jobs in as little as 2 and 4 working days. However, it may vary according to the volume of work related to the job. For monthly and ongoing bookkeeping the turnaround time will be lesser than the actual. With regards to the budget, we send QXAS’ budgeted number of hours where we think that the budget provided by you in the QX Job Checklist is not sufficient enough to complete the assignment.

We have been providing accounting, bookkeeping, payroll and taxation services to accountants across the UK for over a decade now (12 years)

We have a highly skilled team of 220+ accountants, which includes ACCAs, Indian CAs and payroll experts who can help you with all your accounting needs. Our India operations run like a UK practice, with junior, intermediate and senior staff. We’re led by Chris Robinson, a KPMG-qualified, ICAEW-member chartered accountant with over 20 years’ practice experience. The Operations department headed by Dishant Desai, an ACCA accountant with UK practice experience. He ensures all staff are trained in the use of major accounting software and are up-to-date with the latest changes in UK & Irish GAAP and IFRS reporting standards.

We are an ISO 27001 company, meaning we employ modern security methods and technologies to keep your data safe, whether on your server, working in the cloud or when you upload work to our secure FTP server. Our Security Management System was first approved to the ISO 9001 standard on April 5, 2012 (certificate no. IS585119), and our scope of approval includes: appropriate safety control to securely protect information and intellectual property for QX Ltd. We recently upgraded our Security Management System to be complaint with the latest edition of ISO 9001:2015. Our Skipton office, where the scanning often happens, recently added the Cyber Essential scheme and ISO 27001 accreditation to its arsenal. We are also the first accounts outsourcing company in India to be GDPR compliant via the BS10012:2017 framework, which is the only available code of conduct that aligns with the principles of GDPR.

You can give us one job that is up to 10 hours of work that we will do for FREE, so you can evaluate our service without any commitment. You can find out more here:

If you would like us to do the scanning for you simply ask us to schedule a pick-up for delivery at our Skipton office. We will do the scanning and upload the documents so we can start working on them.

Via the QXAS Accountants’ Training Academy. All freshers go through a 3-month training program when they join QXAS, 1 month on-the-job training as well as monthly training sessions. Existing staff go through a CPD program, which includes CCH e-CPD online training, updates on the Tax TV, Bloomsbury online subscriptions and classroom instruction. Additionally, all our accountants have access to Operations Director, Dishant Desai, who is an ACCA, Xero & QB certified accountant with UK practice experience. We also operate in line with recommendation of ICAEW and ACCA.

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The QXAS management team is comprised of experienced accountants, who bring years of experience to the business.

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