UK giant to trigger recruitment drive in India

Amidst high gloom of retrenchment and reduction in salaries because of the raging pandemic, a global outsourcing company has drawn up an ambitious recruitment plan for India.

Experts claim India’s huge knowledge pool has helped the country continue to be the most preferred location for KPO players.

“India is one of our biggest focuses. Indians have carved a niche for themselves across the world with their brilliance, and post Covid-19, there is a larger need for such professionals to service global clients, ” said Frank Robinson, a director of QX Global, in an interview.

The pandemic led to approximately 30-35,000 job losses in the KPO and BPO sectors in India last year. An estimated 60,000 people were sent on leave without pay (or furloughs). The estimated number of job losses translates to about 0.68 percent of the 43.6 lakh employed by the Indian IT and BPO sectors.

QX Global is a bespoke knowledge process outsourcing company providing finance, accounts, recruitment, payroll, IT-software and corporate advisory services. The company has major delivery centres located in Ahmedabad, Baroda, Mumbai and Noida. Its corporate office is based in the UK with a subsidiary presence in New Jersey, US.

Robinson said what worked for the company was the fact that QX Global is the first outsourcing company in India to be GDPR Compliant. “It gives us a great advantage over other companies operating for the European Union market,” said Robinson. The GDPR is a regulation in EU law on data protection and privacy in the European Union and European Economic Area (EEA). It also addresses the transfer of personal data outside the EU and EEA.

QX Global, which has already turned into the largest Knowledge Processing Outsourcing (KPO) company in Gujarat, works with clients that include accountants, businesses, healthcare providers, local government bodies and recruitment agencies. “Our people’s growth is in line with our business growth. We are expanding across all our divisions on a global scale,” says Robinson.

Like India, the US is also a strategic growth market for QX Global with close to 70 active clients in accounting, finance and recruitment processes. The company plans to double the number of clients and add offices in New York, Austin, and Chicago, besides its existing headquarters in New Jersey.

“We are expanding across the world and India is an important part of our growth,” said Robinson. India covers over 70 percent of the KPO industry worldwide and provides a plethora of services. India’s Tier-I cities have been the torch bearers of the KPO and BPO sectors growth due to their better infrastructure, connectivity and talent.

Robinson said the exponential growth rate of the KPO sector is fuelled by the need to acquire new clients, domain knowledge and a highly competitive market.

He said his company is picking up talented freshers from leading colleges around India to come and join a bespoke training programme. “We are giving them a kick start in their career and helping the transition from college to corporate. We also source super talented people who have a wealth of experience across different industries and bring the skills that we need to provide excellent service for our global clients.”

“The outlook looks great. Loads of exciting projects & plans in place for QX. We have a healthy pipeline and lots of great new people coming to join the company,” adds Robinson.

Originally published Sep 20, 2021 02:09:34, updated Jan 31 2022