MTD Query Hub

This is a dedicated space to raise questions, share concerns, and gain practical insights on Making Tax Digital. You will get answers direct from HMRC and QXAS Making Tax Digital experts within 7 working days.

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[Q] I would like to consider outsourcing as an option for my accountancy practice.
Asked by: StefaniaAccolah ltd03/03/2026

No answers submitted yet. Our expert will revert soon!

[Q] What is the best way to migrate existing SA clients to MTD workflows?
Asked by: Mike04/11/2025

Start by categorising clients by income type and software readiness. Then move them in small batches, starting with those already using cloud systems. Automate quarterly update reminders early.

-Paresh Agrawal (QXAS MTD Expert)
[Q] How can I ensure data accuracy across multiple client systems?
Asked by: Mohammed27/10/2025

Standardise workflows, use consistent chart of accounts, automation rules, and reconciliation processes. Fewer the systems, fewer the errors.

-Sahil Gupta (QXAS MTD Expert)
[Q] How does MTD affect clients who have multiple income sources?
Asked by: Gale27/10/2025

Each income source (self-employment, property, etc.) needs its own quarterly updates, but they all roll up into one Final Declaration per taxpayer.

-Sahil Gupta (QXAS MTD Expert)
[Q] Will clients still need to submit information manually if they use cloud software?
Asked by: Jules26/10/2025

No, that’s the point of MTD. Once data is entered into compatible software, submissions happen automatically via APIs.

-Sahil Gupta (QXAS MTD Expert)
[Q] What’s the best time to begin pilot testing?
Asked by: Ashley25/10/2025

Ideally, the testing should have begun by Q1 2025 to give yourself a full year to test, adjust, and train before April 2026. Nevertheless, you can start right now before it gets too late. Feel free to drop an email at [email protected] for any support needed.

-Paresh Agrawal (QXAS MTD Expert)
[Q] How secure is the data transfer between accounting software and HMRC?
Asked by: Brendan24/10/2025

All MTD API connections are encrypted and authenticated via HMRC’s secure gateway. Just ensure you’re using recognised and updated software.

-Sahil Gupta (QXAS MTD Expert)
[Q] What kind of ROI can I realistically expect from MTD readiness?
Asked by: Kevin24/10/2025

Firms that automate early see 25–40% time savings per return, fewer manual errors, and more accurate client reporting, plus smoother staff workload balancing.

-Sahil Gupta (QXAS MTD Expert)
[Q] Can you help me identify which clients to move first?
Asked by: Andy24/10/2025

Yes. Through a free process assessment, our experts at QX can review your client base, segment by readiness, and build a rollout plan that fits your firm’s capacity.

-Sahil Gupta (QXAS MTD Expert)
[Q] Can we test submissions before April 2026?
Asked by: Carol23/10/2025

Yes, HMRC’s pilot programme is open for testing. Check if your software supports pilot submissions and enroll your willing clients.

-Paresh Agrawal (QXAS MTD Expert)
[Q] One of my clients is hesitant to share records digitally. What should I do in this case?
Asked by: Andy23/10/2025

Document the refusal, educate them on HMRC’s requirements, and consider offering a managed bookkeeping service to stay compliant on their behalf.

-Paresh Agrawal (QXAS MTD Expert)
[Q] What internal reports should we monitor once MTD goes live?
Asked by: Marie23/10/2025

Keep an eye on submission deadlines, exception reports (missing data), and client onboarding progress. Dashboards or MTD trackers are a huge help.

-Sahil Gupta (QXAS MTD Expert)
[Q] I missed your webinar with HMRC. Will you be having another one?
Asked by: Leslie22/10/2025

Yes, the 3rd webinar with HMRC is lined up in February 2026 which will focus on penalties. Please drop an email at [email protected], we will save your email address for further communication.

-Paresh Agrawal (QXAS MTD Expert)
[Q] Can multiple agents work on the same client record in MTD software?
Asked by: Matthew21/10/2025

Yes, as long as the software supports multi-agent access. Always check permissions and ensure your software integrates securely with HMRC’s systems.

-Paresh Agrawal (QXAS MTD Expert)
[Q] How can I prepare my team for MTD without disrupting busy season work?
Asked by: Julia21/10/2025

Run short internal workshops, assign MTD champions, and use real client cases to train staff. Incremental change is more sustainable than a last-minute overhaul.

-Sahil Gupta (QXAS MTD Expert)
[Q] Is there any flexibility on quarterly update deadlines?
Asked by: Vionna20/10/2025

HMRC hasn’t announced any grace period yet. Firms will need to prepare to submit within one month after each quarter-end.

-Sahil Gupta (QXAS MTD Expert)
[Q] My clients aren’t tech-savvy and some are reluctant to go digital. What should I do?
Asked by: Thalia15/10/2025

Segment such clients early. Offer basic MTD-compatible bookkeeping packages or managed services. HMRC exemptions apply in rare cases, but for most, education and gradual onboarding is key.

-Paresh Agrawal (QXAS MTD Expert)
[Q] Is there a penalty if we miss a quarterly submission deadline?
Asked by: Larry15/10/2025

Yes. HMRC will apply points-based late submission penalties and daily interest on late payments. Staying compliant from day one is crucial.

-Paresh Agrawal (QXAS MTD Expert)
[Q] How do you contact the HMRC MTD customer support?
Asked by: Webinar Attendee14/10/2025

If you're in our Testing phase, you'll be given the number to contact for your MTD queries.

-Chris Bagguley (HMRC Rep)
[Q] How do you join the testing?
Asked by: Webinar Attendee14/10/2025

First of all you need to check their eligibility and then go to sign up a client on gov.uk. You'll be advised if your client is eligible to be signed up and select sign up to use MTD now

-Chris Bagguley (HMRC Rep)
[Q] What is the difference between the Final Declaration and Self Assessment?
Asked by: Andrew14/10/2025

The Final Declaration replaces the traditional Self Assessment return. It confirms that all quarterly and year-end data submitted digitally is complete and accurate.

-Paresh Agrawal (QXAS MTD Expert)
[Q] What is the best way to educate clients about MTD changes?
Asked by: Eric10/10/2025

Keep it simple: short email explainers, 2-minute videos, and one-page guides work best. Clients don’t need the jargon; they need to know what changes for them.

-Sahil Gupta (QXAS MTD Expert)
[Q] What exactly counts as a digital link?
Asked by: Michael10/10/2025

A digital link means data is transferred electronically between systems without manual copying or retyping. For example, exporting data from bookkeeping software into bridging software is acceptable, but copying and pasting into a spreadsheet isn’t.

-Paresh Agrawal (QXAS MTD Expert)
[Q] How often will we need to submit updates under MTD for ITSA?
Asked by: Leslie09/10/2025

You’ll need to file quarterly updates through MTD-compatible software, followed by an End of Period Statement (EOPS) and a Final Declaration at year-end.

-Sahil Gupta (QXAS MTD Expert)
[Q] Can we still use spreadsheets under MTD?
Asked by: Elen08/10/2025

Yes, spreadsheets are allowed but only if they’re API-enabled and linked to compatible MTD software. Manual entry alone won’t meet HMRC’s digital link requirements.

-Paresh Agrawal (QXAS MTD Expert)
[Q] Do landlords with multiple properties need to maintain digital records for each property?
Asked by: Varis01/10/2025

Yes. MTD for ITSA requires landlords to digitally record income and expenses for each property separately, though the submissions will be consolidated under one MTD account.

-Sahil Gupta (QXAS MTD Expert)
[Q] What’s the exact implementation date for MTD for ITSA now? Has it been pushed again?
Asked by: Julie30/09/2025

As per HMRC’s current roadmap, MTD for ITSA will roll out from April 2026 for individuals with annual business or property income over £50,000, and from April 2027 for those over £30,000. No official delay has been announced since.

-Sahil Gupta (QXAS MTD Expert)
[Q] Is there any standard templates for MTD letters of engagements?
Asked by: Webinar Attendee22/07/2025

No answers submitted yet. Our expert will revert soon!

[Q] If the 4th cumulative submission still misses some late expenses being included, is this just shown as an update in the SATR or do you need to file a 5th return consolidating the late entries so the MTD submissions tie in with the SATR pages?
Asked by: Webinar Attendee22/07/2025

You can adjust your final quarterly update and re-submit it to show the correct information before starting to complete and submit the end of year return. The quarterly updates are cumulative so if you miss an entry for quarter 1, you can include this on quater 2 and so on.

-Chris Jennings (HMRC Rep)
[Q] Are the MTD rules the same as VAT? E.G, can we add together 13 weeks of fuel receipts @ £75 per receipt and us figure, OR do we have to digitise each £75 receipt alone, therefore creating 13 software transactions instead of 1?
Asked by: Webinar Attendee22/07/2025

You will be able to show figures totalled for the 13 weeks, however, digital records of each receipt should be kept. The quarterly updates can be as simple as three line account submissions.

-Chris Jennings (HMRC Rep)
[Q] I have a client with multiple properties on Xero, and this would mean multiple returns, one for each property??
Asked by: Webinar Attendee22/07/2025

It\'s the type of property that is important. You would submit one update for all UK property and one for overseas property( if applicable).

-Chris Jennings (HMRC Rep)
[Q] If a client has self-employment in 24/25 of approx £40k and rental of £20K but the property was sold in March 25 is he still mandated from April 2026?
Asked by: Webinar Attendee22/07/2025

The qualifying income will be based on the 24/25 income and taxpayers are required to use MTD for at least 3 years. Therefore, in this example, the taxpayer would use MTD from April 2026.

-Chris Jennings (HMRC Rep)
[Q] Does the 50K income include employment & PAYE income?
Asked by: Webinar Attendee22/07/2025

This is the gross income from self employment and/or property only. Any other income is only included on the end of year tax return as now and doesn\'t form part of the qualifying income to determine when clients are mandated.

-Chris Jennings (HMRC Rep)
[Q] Just to get it clear MTD is not applicable at all to corporates?
Asked by: Webinar Attendee22/07/2025

No answers submitted yet. Our expert will revert soon!

[Q] Has anyone got a set of workflows drafted for different types of clients to meet the shoebox through to digital savvy clients?
Asked by: Webinar Attendee22/07/2025

No answers submitted yet. Our expert will revert soon!

[Q] What is the reference point for deciding whether over the limit? Is it income in tax year 25/26? What if client sold property in 25/26 and income will be less than £50k in 26/27 but 25/26 is above £50k?
Asked by: Webinar Attendee22/07/2025

Once a client is in MTD they must remain for at least three years even if the income is below the minimum threshold unless the source of the business or property ceases.

-Chris Jennings (HMRC Rep)
[Q] Is there a way to look at what is involved without signing up any clients? Most of my clients won\'t want to pay me extra just yet.
Asked by: Webinar Attendee22/07/2025

Gov.uk has a lot of information on MTD for Income Tax

-Nicholas Fihosy (HMRC Rep)
[Q] Does the 4th submission have to equal the tax return? Just thinking if an invoice comes in late, as I\'ve had happen before, and the 4th submission has been filed - the tax return will be different?
Asked by: Webinar Attendee22/07/2025

We appreciate that you may not have all of the client information when the updates are due. If you don\'t have all the information by the time the update is due, you should submit the details you have and consider amending and re-submitting to ensure you have a true reflection of the taxpayer\'s income and expenditure before completing and submitting the tax return.

-Chris Jennings (HMRC Rep)
[Q] If you are using one software for all income types, will we need to separate them out for each type for the returns?
Asked by: Webinar Attendee22/07/2025

No, you can use multiple MTD compatible software for the updates. They all go into one pot.

-Nicholas Fihosy (HMRC Rep)
[Q] I have a client that I keep rental income in one software package, and their self employed income in another software - can I submit two separate summaries for each income stream, or does it all need to be under one software package?
Asked by: Webinar Attendee22/07/2025

The use of multiple MTD compliant software is acceptable

-Nicholas Fihosy (HMRC Rep)
[Q] If self-employed individual is already in MTD - VAT will they still need to file quarterly submission for MTD ITSA and why when HMRC already have their data?
Asked by: Webinar Attendee22/07/2025

The two taxes are different and therefore will need to be filed separately.

-Nicholas Fihosy (HMRC Rep)
[Q] Is partnership (non ltd) included?
Asked by: Webinar Attendee22/07/2025

Partnership income is not included as part of the qualifying income.

-Chris Jennings (HMRC Rep)
[Q] If the quarterly submissions aren\'t \'tax returns\', and only quartely summaries, does that mean no penalty regime for late submissions?
Asked by: Webinar Attendee22/07/2025

There will be penalties for late submission of a quarterly update-these are however points-based and no financial penalty is triggered until 4 points have been reached. The government published information yesterday stating that there will be no penalties for late quarterly updates in 26/27, which is currently the case if you jon our 25/26 testing phase.

-Chris Jennings (HMRC Rep)
[Q] If a client owns a rental property 50/50 with their spouse, how do they submit a return if the software maintains the records for the whole property?
Asked by: Webinar Attendee22/07/2025

They are separate tax payers so will submit separate returns of their share of the property if they meet the threshold.

-Nicholas Fihosy (HMRC Rep)
[Q] So, 24/25 you are liable (as turnover over £50k). But you are only liable to submit returns for 26/27 (ie from 6th April 2026). Correct?
Asked by: Webinar Attendee22/07/2025

That is correct. You will submit the 25/26 return through the legacy agent account as you do now.

-Chris Jennings (HMRC Rep)
[Q] If the 4th quarter correction is only available after the May 7th deadline for filing the 4th quarter return, is it ok to file this 4th quarter update/correction in say November?
Asked by: Webinar Attendee22/07/2025

You should still submit the fourth update by 7th May, however, if you need to adjust this you can do so and re-submit any time prior to sending in the end of year return. It\'s important to note that the information on the quarterlies will help HMRC to ensure any income HMRC pre-populate for your end of year return are accurate.

-Chris Jennings (HMRC Rep)
[Q] Soft landing in first year, will that apply to each tranche of taxpayer as they join in years 2 & 3? My observation is, if the submission isn\'t a \'tax return\' and only \'submissions\' why is there a penalty system for late submissions?
Asked by: Webinar Attendee22/07/2025

We don\'t know at the moment whether the soft landing will apply for mandated customers from April 2027, and you should check for updates on gov.uk for any information relating to penalties in subsequent mandating years. The main focus is on the requirement for keeping digital records and submitting a summary of these quarterly.

-Chris Jennings (HMRC Rep)
[Q] If a sole trader client is already using MTD for VAT, does that mean they are essentially ready for MTD for ITSA?
Asked by: Webinar Attendee22/07/2025

They are well on the way but will need to start keeping digital records if they don\'t already and it may be that the income they use for the quarterly updates will be the same as that for vat.

-Chris Jennings (HMRC Rep)
[Q] There seems to be an expectation from HMRC that practices will be responsible for getting clients ready for MTD, while the client doesn\'t really see a need to act now, and there is no compensation for the practice other than the cliff edge if they do nothing?
Asked by: Webinar Attendee22/07/2025

No answers submitted yet. Our expert will revert soon!