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The client is an ICAEW member and PCG accredited Chartered Accountancy firm. They specialise in IT contractor and freelance accounting, and deal with all aspects of accounting for clients including business and personal tax planning, bookkeeping, annual accounts, payroll, VAT, Self Assessment returns and company secretarial. They have a client base of over 400.
The practice faced significant challenges with high staff turnover and escalating training costs. Located remotely, they consistently battled the problem of training staff, only to see them leave for higher-paying jobs once they qualified.
Additionally, their practice management was inefficient, and task automation was lacking. When they decided to outsource to QX Accounting Services, they were struggling with 90 outstanding client accounts. Their primary motivations for outsourcing were to reduce costs, enhance efficiency, and improve overall practice mana
After completing the initial trial successfully, QX produced a detailed plan for the next 12 months involving special tasks and stages with mutually agreed milestones and review points. We completed the plan via email, video conferencing and Skype calls based on joint insights by the client and the QX team. Over the first 4-5 months, we:
The result? The client was able to cut their operational costs by 50% and make their processes and workflows more efficient. This, in turn, improved turnaround time and enhanced productivity, contributing to the firm’s growth.
