Why settle for chaos when you can have control?
Managing multiple domain emails, juggling work allocation, or tracking SLAs? QX
MailerDesk addresses:
Real Stats. Real Success.
See what happens when accounting firms get the support they actually need.
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Happy customers—clients love faster resolutions!
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Reduction in SLA violations.
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Faster ticket resolution times.
Turn Problems into Solutions with MailerDesk
- Quick operations: Easy-to-use platform that speeds up daily tasks.
- Status responders: Automatic updates keep clients informed.
- Auto-assign: Automatically route emails to the right team members.
- Secure emails: Ensure that all communication remains confidential.
- Tagging & client tracking: Keep everything organized and searchable.
- Auto-ticketing: Converts emails into tickets without manual intervention.
- Rule-based routing: Assigns queries to the right team instantly.
- Status triggers: Automates updates based on ticket progress.
- Zero duplication: Prevents multiple agents from picking the same query
- One-click actions: Quick response buttons for faster handling.
- Auto-acknowledgments: Clients get instant replies, no wait time.
- Snooze & follow-ups: Agents stay on top of pending tasks.
- Keyboard shortcuts: Built for speed, loved by support teams.
- Central dashboard: Tracks all conversations in one place.
- Client-wise tagging: Organizes tickets for easy filtering and reporting.
- Internal notes: Add context without cluttering client replies.
- Audit logs: Track every action taken, with time stamps.
- SLA tracking: Flags tickets nearing deadline, avoids breaches.
- Live dashboards: Monitor query load and resolution speed in real time.
- Custom workflows: Adapt to your firm’s structure with flexible rules.
- Performance insights: Export reports to track efficiency across teams.
‘One size fits all’ is for the body shop solution providers. At QX Accounting Services, we assess your accounting firm’s requirements and offer flexible engagement models with PTEs/FTEs with a managed approach for that extra layer of review.
What’s Next – Take Control of Your Client Service with MailerDesk
It’s time to transform your client service operations. Let’s talk about how MailerDesk can:
- settings Increase your team’s productivity.
- hotel_class Boost your customer satisfaction ratings.
- leaderboard Provide you with detailed insights and reporting to stay ahead.
Ready to Elevate
your Service?
